Privacy 

Privacy Notice

Under the General Data Protection Regulation (GDPR), we have a legal duty to protect any personal data we collect from you, to be explicit about what purposes we are using it for and to make it easy for you to opt out from receiving communication from us at any time. In this context, personal data refers to any information relating to an identifiable person who can be directly or indirectly identified.

This page explains how we protect and respect the data we collect from you.

Topics:

  • What personal data do we collect about you?

  • How will we use the personal data about you?

  • Marketing

  • Access to your personal data and corrections

  • Cookies

  • Other websites

  • Changes to our privacy policy

  • How to contact us

What personal data do we collect about you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. We may also collect the name and purpose of your organisation. 

Upon signing into the building, we may collect your name, email address, phone number. We also collect the names of your event attendees, number of attendees at classes or events. 

Details of payment card numbers are held on a secure server.  We also collect personal data when you voluntarily complete customer surveys, provide feedback, book for workshops and free events, and participate in competitions. Website usage information is collected using cookies.

How we will use the personal data about you?

We may use your information to:

  • Contact you regarding your hire, class or event. 

  • Contact you regarding the services we offer.

  • To offer you to opt in to communications from The Mark Jermin Group. 

  • To carry out our obligations arising from any contracts entered into by you and us.

  • Seek your views or comments on the services we provide.

  • Notify you of changes to our services.

  • Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

  • Process any order you make, to enable you to use Venue No.1 services. 

  • To let you know if there are any changes to our events or services (for instance a change in start time or very occasionally regarding a cancellation). 

  • In relation to personal data voluntarily given through customer surveys and feedback forms, this data is used to inform future programme plans and improve services and is occasionally shared with stakeholders and the wider Mark Jermin Group. In these instances, all data is anonymised, with no identifiable data being passed on. 

  • For the purposes of competitions, personal data is collected for that specific purpose and destroyed after completion.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Marketing

We would like to send you information about future performances, exhibitions, hires, membership and café activity which form part of Venue No.1’s regular activities, and occasionally information on shows from The Mark Jermin Group and our partners which may be of interest to you.  You will be asked if you consent to this at the time of data collection.

If you have consented to receive marketing, you may opt out at a later date.

Access to your personal data and corrections

You have the right to request a copy of the personal data that we hold about you. If you would like a copy of the personal data that we hold on you, please email or write to us at the following address; Email us at manager@venueno1.co.uk or write to us Venue Manager, Venue No.1, 995A Carmarthen Road, Fforestfach, Swansea, SA5 4AE.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at manager@venueno1.co.uk or write to us Venue Manager, Venue No.1, 995A Carmarthen Road, Fforestfach, Swansea, SA5 4AE

Cookies

Like many other websites, the Venue No.1 website uses cookies. 

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. To find out more about cookies including how to see what cookies have been set and how to manage and delete them visit allaboutcookies.org.

This website includes functionality to interact with social media websites such as Facebook, Twitter, Instagram and uses Hootsuite services that allow interaction with a wide range of third-party social media websites.  You should be aware that those sites may too set cookies while you're using this website, again to improve functionality. Venue No.1 is not responsible for these third-party cookies and you have the option not to enable them although this may affect functionality.  For more details please consult the privacy policies of the various services in question.

This website includes video/audio content from YouTube or Vimeo you should be aware that those sites may set cookies while you're using this website, again to improve functionality. Venue No.1 is not responsible for these third-party cookies and you have the option not to enable them although this may affect functionality.  For more details please consult the privacy policies of the various services in question.

Other websites

Our website may contain links to other websites run by other organisations. Our GDPR and privacy policies apply only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Changes to our privacy policy

This policy us under regular review and we will publish any updates. This policy was last updated March 2020.

How to contact us

Please contact us if you have any questions about our policies or the use of your personal data:

Email - manager@venueno1.co.uk

Post - Venue No.1

995a Carmarthen Road

Fforestfach 

Swansea

SA5 4AE

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Venue No.1

995a Carmarthen Road

Swansea

SA5 4AE

E: manager@venueno1.co.uk

T:

03330 151111